Swift Casino Privacy Policy

Swift Casino respects the privacy of everyone who visits its website, creates an account, or uses its gaming services in Canada. This Privacy Policy explains what information may be collected, why it is used, how it is protected, and the choices available to you.

This policy applies to information processed through Swift Casino websites, account services, customer support channels, and related online activities. By using the platform, you acknowledge the practices described below. Swift Casino is intended for individuals aged 18 and over.

Information We Collect

Swift Casino collects information that is needed to provide a secure, reliable, and personalised gaming experience. The information collected depends on how you interact with the platform and may include:

• Identification and contact details, such as your name, date of birth, residential address, telephone number, and email address.
• Account information, including login credentials, account preferences, responsible gaming settings, and communications preferences.
• Verification information used to confirm identity, age, account ownership, and eligibility to use particular services.
• Payment and transaction details, including deposits, withdrawals, payment method information, transaction history, and related records. Payment credentials may be processed by specialised payment providers rather than stored directly by Swift Casino.
• Gaming activity, such as bets, game selections, session dates, winnings, losses, bonuses, and interactions with promotional offers.
• Technical information, including IP address, device type, browser, operating system, language settings, approximate location, time zone, and identifiers associated with your device.
• Communications and support records, including messages, requests, feedback, and information supplied during customer service interactions.

Some information is collected directly from you, while other information is generated automatically when you use the website. In limited circumstances, Swift Casino may receive information from service providers or other lawful sources where this supports account security, payment processing, fraud prevention, or verification activities.

How We Use Information

Swift Casino uses personal information for clear and relevant business purposes. These purposes may include:

• Creating, administering, and maintaining your account.
• Providing casino games, payment functionality, customer support, and other requested services.
• Confirming identity, age, account ownership, and the legitimacy of transactions.
• Detecting and preventing fraud, unauthorised access, money laundering, abuse of promotions, collusion, and other prohibited activity.
• Managing responsible gaming tools, account restrictions, self-exclusion requests, and related safety measures.
• Processing deposits, withdrawals, refunds, chargebacks, and payment disputes.
• Personalising website content, game recommendations, promotions, and account communications where permitted and appropriate.
• Monitoring technical performance, troubleshooting faults, improving usability, and developing new features.
• Responding to questions, complaints, requests, and other communications.
• Keeping business, transaction, security, and compliance records for appropriate periods.
• Complying with applicable obligations and responding to lawful requests from competent authorities.

Marketing communications are sent according to your preferences and available controls. You may be able to change your preferences or unsubscribe from promotional messages, although service-related communications may still be necessary for account administration and security.

Cookies and Similar Technologies

Swift Casino may use cookies, pixels, local storage, and comparable technologies to operate and improve the website. These technologies can remember settings, maintain sessions, support authentication, measure performance, and help identify unusual activity.

Some cookies are essential because the website may not function correctly without them. Other cookies may help us understand how visitors use the platform or deliver more relevant content. Depending on your browser and device settings, you may be able to restrict or delete cookies. Disabling certain technologies can affect login functionality, preferences, payment steps, or other parts of the service.

Where required, cookie choices may be presented through a consent tool or browser settings. The information generated by these technologies is handled in accordance with this policy and any applicable notices presented when you use the website.

Data Sharing

Swift Casino does not treat personal information as a product for unrestricted sale. Information may be shared when necessary to provide services, protect users, operate the business, or meet applicable obligations. Recipients may include:

• Payment processors, banks, and financial service providers supporting deposits, withdrawals, verification, and dispute handling.
• Identity verification, fraud prevention, security, analytics, hosting, communications, and technical service providers.
• Customer support and operational partners acting on behalf of Swift Casino.
• Professional advisers, insurers, auditors, or prospective transaction partners where appropriate safeguards apply.
• Authorities, courts, regulators, law enforcement bodies, or other recipients where disclosure is required or reasonably necessary to protect rights, safety, or the integrity of the platform.

Service providers are expected to process information only for authorised purposes and to apply suitable confidentiality and security measures. Swift Casino may also share aggregated or de-identified information that does not reasonably identify an individual.

Data Security

Swift Casino uses administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance, and controlled handling of sensitive records.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying Swift Casino promptly if you suspect unauthorised access or unusual activity. Swift Casino may take protective steps, including temporarily restricting an account, when security concerns arise.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, the nature of the relationship, account activity, security needs, dispute resolution, and any applicable record-keeping requirements.

When information is no longer required, Swift Casino may securely delete it, anonymise it, or place it beyond ordinary use where immediate deletion is not practical. Some information may remain in protected backups for a limited period before being removed through normal backup processes.

Your Rights

Depending on your location and applicable rules, you may have rights relating to your personal information. These may include the ability to:

• Request access to personal information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion or restriction of information where appropriate.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Adjust marketing preferences and request that promotional communications stop.
• Receive information about how personal data is handled and, where applicable, obtain a copy in a usable format.

These rights may be subject to exceptions, identity verification, legal obligations, security considerations, or the need to establish, exercise, or defend claims. To protect accounts and personal information, Swift Casino may ask for additional details before responding. If you have concerns about how information has been handled, you may raise them with Swift Casino so the matter can be reviewed.

Third-Party Services

The website may contain links, integrations, payment options, games, or other features supplied by third parties. These providers may collect and use information under their own privacy notices. Swift Casino is not responsible for privacy practices that are outside its control, and you should review the relevant third-party terms before using an external service.

Third-party tools may also support analytics, security, communications, or technical delivery. Swift Casino seeks to work with providers that handle information for defined purposes, but the presence of an integration does not mean that all third-party processing is governed by this policy.

International Transfers

Some Swift Casino service providers or business partners may process information in a country other than Canada. When information is transferred across borders, Swift Casino takes reasonable steps to ensure that it is handled securely and consistently with the purposes described in this policy.

International processing may be needed for hosting, payment services, customer support, fraud prevention, communications, or other operational functions. Depending on the destination and circumstances, information may be subject to the laws of that jurisdiction and may be accessible to authorities under applicable legal processes.

Policy Updates

Swift Casino may update this Privacy Policy when its services, technologies, business processes, or applicable obligations change. The revised version will be posted on the relevant website, together with an updated effective date where appropriate.

Material changes may be communicated through the website, account notifications, or another suitable channel. You should review this page periodically to remain informed about how Swift Casino handles personal information. Continued use of the services after an update may indicate acknowledgement of the revised policy, subject to any rights provided by applicable rules.

Contact Information

If you have a privacy question, want to exercise a privacy-related right, or need clarification about this policy, contact Swift Casino through the customer support channel at [email protected]. Please include enough information to help locate your account or understand your request, but do not send unnecessary payment credentials or account passwords.

Swift Casino may need to verify your identity before providing information or making changes. Requests are reviewed within a reasonable period, taking into account their complexity, the information requested, and any applicable limitations.

Last updated: 9 September 2026